Return & Exchange Policy

 

At Elivance, your satisfaction means everything to us. 
 If for any reason you're not fully happy with your purchase, you're welcome to return the item for a refund, store credit, or an exchange — no problem at all. 
 Kindly review the details below for how to proceed. 

 

How to Return an Item 

  • Returns must be initiated within 48 hours from receiving your order. 

  • The product should be in its original state, clean, unused, and without any damage. 

 

Steps to Request a Return 

To request a return, simply reach out to us through one of the following: 

  • Instagram Direct Message 

Please make sure to attach a photo or short video clearly showing the issue or reason for the return. 

Please note that you will be responsible for covering all return shipping costs.

Refunds

After we receive your returned item and verify its condition, we’ll proceed with your refund, exchange, or credit. 
 Refunds will be issued via Instapay to the account you provide. 
  

 Items with Defects or Damage 

If your product arrived damaged or faulty, don’t worry — just contact us immediately using the contact methods above, and we’ll take care of it with a refund or exchange. 

 

Need Help? 

For any questions regarding returns, feel free to contact us anytime: 

  • Instagram Direct Message